Phone Banking Menu Options
When you contact our Customer Service Center, you will be prompted to select one of the following menu options.
Option 1 | Online & Mobile Banking
This option is used for any questions regarding Online & Mobile Banking, including the Mobile App.
Examples:
- Online Banking or Mobile App not working
- Help with Online Statements & Notices
- Help with Bill Pay or Popmoney
- Reset password
- Locked out of Online or Mobile Banking
Option 2 | Debit Cards
This option is used for any questions regarding Debit Cards, including reporting a lost or stolen card.
Examples:
- Report a lost or stolen Debit Card
- Activate or reset a PIN
- If you have been contacted by the Fraud Detection Center
- Request an increase for ATM or Point of Sale limit
- Submit a travel notification
- Dispute a card transaction
- Order a new Debit Card
- Help with Mobile Wallet
- Debit Card not working
Option 3 | Loans
This option is used for any questions regarding Loans, including personal, business or mortgage loans.
Examples:
- Inquire about a new personal, business or mortgage loan, including BetterLife™ student loans
- Loan payment question
- Inquire about escrow account
- Inquire about automatic loan payments
- Loan payoff question
Option 4 | Self-Service Phone Banking
This option is used for account inquiries that customers want to do themselves without assistance.
Examples:
- Order checks
- Check account balances on checking, savings, loans or CDs
- Make a transfer or loan payments
- Check deposits, withdrawals or cleared checks
- Check pending items
- Request interest information on checking, savings, loans or CDs
Option 5 | All Other Account Inquiries
This option is used for any questions that do not fall under the other options.
Examples:
- Inquire about balance or transactions
- Update account information (address, email, phone number)
- Question about opening a new account
- Order checks
- Question about Gate City Bank credit cards
- Question about Gate City Insurance or Gate City Investment Services
- Assistance from a Customer Service Specialist to complete account transactions such as a transfer of funds or loan payment
- Dispute a check or automatic payment charge (not including Debit Card transactions)
