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Can I cancel a payment?

We’re happy to shed some light on this! You can only cancel a Zelle® payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending for this reason, simply visit your activity page, choose the payment you want to cancel and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and can’t be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Scheduled and recurring payments are not sent with Zelle®. You can cancel a payment that’s scheduled in advance if the money has not already been deducted from your account. If you have any questions about canceling a payment, please contact us.

Related Questions

You can send money to friends, family and others you trust.1

Since money is sent directly from your bank account to another person’s bank account within minutes,1 it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

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1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes.

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Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.