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At Gate City Bank we take the security of your personal and financial information very seriously and take every precaution possible to protect it.

Gate City Bank is committed to protecting you:

  • We have a Fraud Detection Center that monitors your Debit Card for potential fraud 24 hours a day, 7 days a week and can recognize fraudulent purchases because they are generally made outside of your normal spending pattern. Fraudulent transactions are likely to be denied, you are not liable for any unauthorized transactions, and Gate City Bank will reimburse you.
  • We recommend that you monitor your account and contact us immediately if fraudulent transactions are discovered. Use Online & Mobile Banking to monitor activity on your card, receive transaction alerts and turn your Debit Card “on” or “off” to help protect against fraud.
  • If Gate City Bank’s Fraud Detection Service identifies fraudulent activity, they will contact you at the number you have provided us and we will work with you to resolve the situation. Please contact us with your cell phone number if you haven’t provided it, for timely communication if needed.

Potential Exposure of Debit Card Information  

Debit Card data may have been potentially exposed at the companies listed below. While these data breaches are outside of Gate City Bank, it is important to be aware of recent fraudulent activities.

August 1, 2019Capital OneView Details
May 7, 2019FTC - Social Security FraudView Details
December 21, 2018Caribou CoffeeView Details
December 4, 2018Marriot Data BreachView Details
August 17, 2018Federal Bureau of InvestigationView Details
June 28, 2018Phone ScamView Details
October 19, 2017Catholic United FinancialView Details
February 10, 2017Arby's Restaurant Group, Inc.View Details