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FAQs

Tap and Pay

  1. All debit cards from Gate City Bank now come equipped with an internal chip, which allows you to tap your card at any applicable terminal to make a payment. Typically, the terminal will beep once, confirming your payment has been accepted. You’ll still have the ability to insert the card’s chip or swipe the magnetic stripe, in instances where retailers may not be equipped to accept Tap and Pay.

  2. Unfortunately, not all previously issued Gate City Bank debit cards have the Tap and Pay functionality. If your debit card has this symbol on the backside, you’re all set, and your current card has the Tap and Pay capabilities! If not, please reorder your debit card today.

  3. Absolutely! Your information is completely safe. Whenever the Tap and Pay option is used, the card’s number is replaced by a unique code, encrypting the transaction and ensuring the same security.

  4. You will find that tapping your debit card to pay is faster than inserting or swiping your debit card. Aside from taking less time than a standard payment method, it’s also contactless – allowing you to simply hover the card atop a terminal, listen for the beep and go about your day with your new purchase. Simple!

  5. Fortunately, most big box stores and grocery stores are now accepting Tap and Pay transactions wherever you see the contactless symbol!