How does the mobile app work?

Our free¹ mobile app is an easy-to-use service that enables you to access your account information, transfer funds and pay your bills from an iOS or Android mobile device.

Download our mobile app today!

It sure is! The Gate City Bank mobile app uses multiple methods to guard against malicious access to your account information, including:

• Login authentication to verify your identity via password-protected access, biometric or fingerprint scan or passcode entry (especially when attempting to access your account from a new device).
• Account data and passwords aren’t stored on your mobile device.
• Closing the app will end your mobile banking session to prevent unintentional data sharing.

Signing up is a breeze! Just follow these simple steps:

• On the login screen, tap “Sign Up.”
• Review the disclosure and tap “Accept.”
• Complete your information and tap “Submit.”
• Enter a user ID and password.
• Complete the identity verification.
• And that’s it!

It’s easy! Simply select the desired account in the Gate City Bank mobile app and tap on the search icon at the top of the screen to look for the transaction you’re thinking of.

Great question! Fast balances allow you to quickly access your financial information without logging in to the mobile app. Once you enable this feature in the “More” menu, your account balances will display on the “Fast Balances” screen, which can be accessed on the login screen.