What if I can’t remember my user ID or password?

It happens! We’ve got you covered.

For Our Mobile App:

To retrieve your password or user ID from our mobile app, tap “Forgot?” on the right side of the password field on the login screen. From there, you will be prompted to confirm if you are looking for help with your password or user ID. Based on this, the app will walk you through the steps to retrieve either option. If you need help with both your user ID and password, we recommend you start by retrieving your user ID, then you can reset your password.

For Online Banking:

If you have forgotten your password or user ID needed to log in to online banking, click “Forgot Password” or “Forgot User ID” as appropriate and follow the steps to reset or retrieve your information. If you need help with both your user ID and password, we recommend you start by retrieving your user ID, then you can reset your password.

Related Questions

We’re happy to chime in! First off, avoid user IDs and passwords that are simple. Instead, establish a more complex user ID and password combination to safeguard your account and information.

To create more complex user IDs and passwords, try using combinations of letters, numbers and characters. Passwords should be case-sensitive and between 8 and 32 characters. They must also contain at least three of the following items:

  • Lowercase letters (a-z)
  • Uppercase letters (A-Z)
  • Numbers (0-9)
  • Symbols (`~!@#$%^&*()_+-={}|:;'?,./)

Learn more about security and protecting your identity with our educational resources.

This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!

We care about your account security, and we’re happy to assist here! For starters, keep your passwords in a secure place that’s out of plain sight. Don’t share them on the internet, over email or on the phone. Additionally, be mindful that hackers may try to figure out your passwords to gain access to your computer. To make it tougher for them:

  • Use passwords that have at least twelve characters and include numbers and symbols. The longer the password, the tougher it is to crack.
  • Avoid common words. Some hackers use programs that can try every word in the dictionary.
  • Don’t use your personal information, your login name or adjacent keys on the keyboard as passwords.
  • Change your passwords regularly (at a minimum, every 90 days).
  • Don’t use the same password for each online account you access.

At Gate City Bank, your security is paramount, and you can rest assured that none of our team members know your online banking password. However, if you ever forget your password, you can click on the “Forgot Password?” link from the login area or contact us for password reset assistance.

It’s easy! Simply log in to online banking, choose the respective account and select the “Show More Detail” button to display the account’s information. From there, you’ll find the following information:

  • Account name
  • Nickname
  • Current balance
  • Routing number
  • Account number
  • Date opened
  • Interest rate
  • Year-to-date interest

Have Other Questions? We Can Help!

Message Us

Send questions and feedback.

Call Us

800-423-3344

Visit Us

Find a location near you.