Where can I find the message center in the mobile app?

You can locate any new or previous messages sent via online banking in our mobile app by navigating to “Contact Us” in the menu located at the bottom of your mobile app screen after logging in. From the “Contact Us” screen, select “My Messages” to view your message history.

Related Questions

Absolutely! Simply tap on the transaction and select “Edit” to rename.

Note: When you rename a transaction, that change is only reflected in the mobile app. If you contact a bank team member with a question on a transaction, they will only be able to see the original name of the transaction.

It’s easy! Simply select the desired account in the Gate City Bank mobile app and tap on the search icon at the top of the screen to look for the transaction you’re thinking of.

Simply open our mobile app and navigate to “More,” and then “Hide/Show Accounts.” After you save your changes, pull down on the accounts screen to refresh the accounts list.

Signing up is a breeze! Just follow these simple steps:

  • On the login screen, tap “Sign Up.”
  • Review the disclosure and tap “Accept.”
  • Complete your information and tap “Submit.”
  • Enter a user ID and password.
  • Complete the identity verification.
  • And that’s it!

It sure is! The Gate City Bank mobile app uses multiple methods to guard against malicious access to your account information, including:

  • Login authentication to verify your identity via password-protected access, biometric or fingerprint scan or passcode entry (especially when attempting to access your account from a new device).
  • Account data and passwords aren’t stored on your mobile device.
  • Closing the app will end your mobile banking session to prevent unintentional data sharing.

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