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Great question! The primary account is the default bank account that we’ll use when you text a command to 77592. You should set your primary based on which account you’ll likely want to check most often.
To update your primary account, visit the text banking page in your online banking account and simply select another account to make the primary. You can receive the balances for all accounts enabled for text banking by texting “BAL ALL” to 77592.
Fear not! You’ll simply need to make sure text messaging is enabled and use a mobile provider supported by the text banking service. Text banking works on all major mobile providers in the U.S., including, but not limited to:
It’s very easy to use! The short code or number to text to is 77592. Short codes will only work if you’ve activated text banking for your account(s) on your mobile device. Use any of the following commands:
Note: Keywords are not case-sensitive. (Example: You can type “help” or “HELP.”) Additionally, once you’ve sent your text command, you should receive a response within one minute. Approximate response time may vary depending on your mobile service provider.
It’s no sweat! To deactivate text banking, simply text “stop” to 77592 on your activated mobile phone, or you can return to the text banking page in online banking and click the “Delete” link. From there, your phone will no longer receive any text messages from text banking. You can add a new phone at any time if you change your mind in the future.
You bet! After you set up the first number, select the “Add Phone” button below your mobile phone number on the text banking page and simply complete the process.
It’s a piece of cake! Simply deactivate your mobile phone from within the text banking page by clicking “Delete” next to your phone number. From there, register a new mobile phone number for text banking.