Yes, please! We care that your payments are processed seamlessly, so we ask that you please include an account number for each new payee.
Please be sure to request the account number from them to ensure the funds are applied to the correct account. If an account number isn’t available, please enter a customer ID or other identifying information.
Sometimes a company may not credit a payment immediately after they receive it. If the payment isn’t credited after two days, please start by calling the company’s customer service line to check on your payment. If the problem isn’t resolved, simply submit a payment inquiry. A contact will be made to the company on your behalf to request assistance!
To send a payment inquiry, select “Activity” within online bill pay. Click on the applicable payment to see more details, and then choose “Payment Inquiry” at the bottom of the section. Complete the required fields and submit your inquiry.
Mistakes happen! Please submit a payment inquiry so an attempt may be made to contact the company on your behalf and request assistance.
To send a payment inquiry, select “Activity” within online bill pay. Click on the applicable payment to see more details, then click “Payment Inquiry” at the bottom of the section. Complete the required fields and submit your inquiry.
If the payment is pending and has not been sent, you can cancel the payment and set up a new payment to the correct payee.
Don’t worry! As a first step, please contact the payee company’s customer service number and request to have the late fee waived. If the problem still isn’t resolved, send us a payment inquiry in the “Activity” tab in your online banking account. We’d be more than happy to contact the company on your behalf to work toward a resolution.
To send a payment inquiry, simply click on “Activity” while using online banking on your computer. Click on the applicable payment to see more details, then click “Payment Inquiry” at the bottom of the section. Easily fill out the required fields and submit your inquiry.
You sure are! Rush delivery is available for only a small fee. Please refer to the fee schedule for information on fees.
Good question! If the payment is to be sent electronically, the money will be withdrawn from your account on the date selected.
For some checks, funds are withdrawn one business day after processing begins. For others, the money is withdrawn when the business or person deposits or cashes the check.
You can easily verify the withdraw date in online banking by clicking the “Activity” or “History” tabs, or by selecting “Move Money” and then “Pay Bills” from the mobile app.