What happens if a bill is paid late?

Mistakes happen! Please submit a payment inquiry so an attempt may be made to contact the company on your behalf and request assistance.

To send a payment inquiry, select “Activity” within online bill pay. Click on the applicable payment to see more details, then click “Payment Inquiry” at the bottom of the section. Complete the required fields and submit your inquiry.

If the payment is pending and has not been sent, you can cancel the payment and set up a new payment to the correct payee.

Just as with a paper check, it’s important to maintain sufficient funds in the account to cover all payments. Please note that you may be charged a non-sufficient funds (NSF) fee for payments returned for insufficient funds. Refer to the fee schedule for information on fees.

Sometimes a company may not credit a payment immediately after they receive it. If the payment isn’t credited after two days, please start by calling the company’s customer service line to check on your payment. If the problem isn’t resolved, simply submit a payment inquiry. A contact will be made to the company on your behalf to request assistance!

To send a payment inquiry, select “Activity” within online bill pay. Click on the applicable payment to see more details, and then choose “Payment Inquiry” at the bottom of the section. Complete the required fields and submit your inquiry.

Signing up is a breeze! Follow these simple steps:

1. Log in to online banking.
2. Select “Bill Pay” from the menu. Review and accept the terms and conditions, and then you’ll be good to go!

 Signing up with our mobile app is easy, too! Simply select “Move Money” and “Pay Bills” to get started.

Definitely! From a computer, easily download your pending and completed payments from the “Activity” tab in your online banking account to a comma-separated values (CSV) file. You can import the file into several different personal financial software applications.