Why should I use online bill pay?

You’ll love our online bill pay! It’s an optional feature with online and mobile banking. Easily pay bills with your computer, smartphone or tablet – anytime, anywhere – all in one easy location.

Signing up is a breeze! Follow these simple steps:

1. Log in to online banking.
2. Select “Bill Pay” from the menu. Review and accept the terms and conditions, and then you’ll be good to go!

 Signing up with our mobile app is easy, too! Simply select “Move Money” and “Pay Bills” to get started.

You can easily pay any company you would normally pay by check, debit or cash! And what’s extra neat is you can also pay friends, family members and service providers (babysitters, plumbers, etc.).

We make payments easy! They can be made automatically or manually:

1. Automatic Payment in Response to an eBill: This is a payment that you schedule to go out every time you receive a regular eBill. What’s nice is it doesn’t require your approval each time! You can pay the full bill, the minimum due, pay nothing and file the bill or customize your own option for how the bill gets paid. For example, you could tell us to pay your credit card bill automatically in three different ways:
   
   1. Pay the entire bill if it’s $200 or less. Pay nothing and send an email notification if it is more than $200.
   2. Pay the minimum amount due every month.
   3. Pay nothing and send an email notification.
      
      

   You can also select when to pay the bill – either when the bill arrives or a designated number of days before it’s due (10 days is the default). You’ll receive an email notification when an automatic bill has been paid.

2. Automatic Payment at Regular Intervals: With this option, simply specify the amount, frequency, start date and end date, or the number of payments you’d like to make. You could also establish your own end date. For example, you could schedule a payment for your car loan in the amount of $300 on the first day of every month for the next 36 months.
3. Manual Payment: If you don’t set up an automatic payment, you can choose to manually pay each bill. This is the default payment rule for each payee you add.

Sometimes a company may not credit a payment immediately after they receive it. If the payment isn’t credited after two days, please start by calling the company’s customer service line to check on your payment. If the problem isn’t resolved, simply submit a payment inquiry. A contact will be made to the company on your behalf to request assistance!

To send a payment inquiry, select “Activity” within online bill pay. Click on the applicable payment to see more details, and then choose “Payment Inquiry” at the bottom of the section. Complete the required fields and submit your inquiry.