Does Gate City Bank know my password?

Fear not! For your security, your online banking account will be locked if the password or verification code is entered incorrectly five times. However, we’ve made resetting your password and unlocking your account very easy. Simply click the Forgot User ID/Password and follow the prompts. You can also contact us directly for more assistance!

It’s easy! Simply log in to online banking, navigate to “Accounts” and select your account from the accounts list. From there, choose “Account Details” to see the following information:

• Account name
• Nickname
• Available balance
• Current balance
• Routing number
• Account number
• Date opened
• Interest rate
• Year-to-date interest
• Recent transactions

The name of the game is to avoid user IDs and passwords that are easy to guess. Consider using complex combinations of lower- and upper-case letters, numbers and symbols, and make sure your user IDs and passwords are at least eight characters in length. Access more helpful security tips in our financial education materials.

We care about your account security, and we’re happy to assist here! For starters, keep your passwords in a secure place that’s out of plain sight. Don’t share them on the internet, over email or on the phone. Additionally, be mindful that hackers may try to figure out your passwords to gain access to your computer. To make it tougher for them:

• Use passwords that have at least twelve characters and include numbers and symbols. The longer the password, the tougher it is to crack.
• Avoid common words. Some hackers use programs that can try every word in the dictionary.
• Don’t use your personal information, your login name or adjacent keys on the keyboard as passwords.
• Change your passwords regularly (at a minimum, every 90 days).
• Don’t use the same password for each online account you access.

As a safety measure to prevent unwanted access to your account, and to protect your personal and financial information, we may ask you to answer a challenge question or provide a one-time passcode using two-factor authentication (2FA) from time to time.

If you request it, your account settings can be adjusted to ask challenge questions each time there’s a log-in attempt. And in the event a one-time passcode is needed, you’ll be asked if you would like it sent via text or a phone call, and the code will be valid for one log-in session.

Events that may spark the need for this extra layer of security include:

• A recently failed log-in attempt
• Logging in from an unknown device
• Logging in from a new network