Fear not! For your security, your online banking account will be locked if the password or verification code is entered incorrectly five times. However, we’ve made resetting your password and unlocking your account very easy. Simply click the Forgot User ID/Password and follow the prompts. You can also contact us directly for more assistance!
We care about protecting your personal information! As a safety measure and to prevent unwanted access to your account, we may ask you a challenge question or to provide a one-time passcode to access your online banking account.
Challenge Questions: These are generated from public records and may involve information from several years ago, such as past vehicle registrations. If you ever have trouble recalling answers to the questions, please contact us.
One-Time Passcodes: While logging in to your online banking account, you may be prompted to enter a passcode to proceed to your account. You’ll be asked if you would like this passcode sent via text or phone call. This one-time passcode is valid for one login session.
Events that trigger a challenge question or passcode include:
As an additional security measure, if requested, your account settings can be adjusted to ask challenge questions each time a login is attempted.
This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!
It's easy! Simply log into online banking, and select "Account Summary" right below "Accounts." Choose your account from below the "Deposit Accounts" list. The account page will load to show that account information and additional details will display on the page.
If you're accessing from our mobile app, choose the account you would like to view more details about. Once you're on that account's page, scroll to the right of the icons and tap the "Details" icon.
From either route, you’ll find the following information:
We make the process easy! Consider a few factors:
We take the protection of your personal information very seriously. To protect your online security, we strongly encourage users NOT to share online banking profiles or login credentials. A joint-account owner can call and discuss the account, but any maintenance for online banking can’t be done by someone other than the online banking owner.
If you would like your spouse to have access to online banking for a joint account, you’ll need to register separately for online banking accounts. Please contact us with any questions or if you need further assistance!