This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!
We care about protecting your personal information! As a safety measure and to prevent unwanted access to your account, we may ask you a challenge question or to provide a one-time passcode to access your online banking account.
Challenge Questions: These are generated from public records and may involve information from several years ago, such as past vehicle registrations. If you ever have trouble recalling answers to the questions, please contact us.
One-Time Passcodes: While logging in to your online banking account, you may be prompted to enter a passcode to proceed to your account. You’ll be asked if you would like this passcode sent via text or phone call. This one-time passcode is valid for one login session.
Events that trigger a challenge question or passcode include:
As an additional security measure, if requested, your account settings can be adjusted to ask challenge questions each time a login is attempted.
Fear not! For your security, your online banking account will be locked if the password or verification code is entered incorrectly five times. However, we’ve made resetting your password and unlocking your account very easy. Simply click the Forgot User ID/Password and follow the prompts. You can also contact us directly for more assistance!
It's easy! Simply log into online banking, and select "Account Summary" right below "Accounts." Choose your account from below the "Deposit Accounts" list. The account page will load to show that account information and additional details will display on the page.
If you're accessing from our mobile app, choose the account you would like to view more details about. Once you're on that account's page, scroll to the right of the icons and tap the "Details" icon.
From either route, you’ll find the following information:
At Gate City Bank, your security is paramount, and you can rest assured that none of our team members know your online banking password. However, if you ever forget your password, you can click on the “Forgot Password?” link from the login area or contact us for password reset assistance.
We’re happy to help with this! Account alerts can easily be set up in online banking or by using our mobile app, and you can opt to receive them via email or text message. We’ve created alerts for:
Alerts are processed at the top of every hour. You may not receive your alert immediately as the file can take some time to process.