Can I have both online and paper statements and notices?

When you select to receive paperless statements and notices online, you will no longer receive paper statements and notices in the mail.1 With paperless statements and notices, all your historical statements are conveniently stored online for you to view, print or save anytime!

Related Questions

Signing up for online statements and notices is easy! Just follow some easy steps.

When using online banking and your desktop computer:

  1. From our website, log in to online banking.
  2. Select “View Statements/Notices” from the menu.
  3. Confirm that you can view the sample statement.
  4. Accept the agreement. From there, all accounts will be automatically enrolled for online statements and notices.

When using our mobile app on your smartphone or tablet:

  1. Log in to the Gate City Bank mobile app.
  2. Tap “More,” and then tap “Statements and Notices.”
  3. Accept the agreement. Moving forward, all accounts will be enrolled for online statements and notices.

Great question! Online statements and notices are indeed available for all checking accounts, savings accounts, mortgage loans and personal loans with automatic payments.

To view your online statements or notices from your Gate City Bank online banking account:

  1. Log in to online banking.
  2. Select “View Statements/Notices” from the menu.
  3. Then, select “Statements” or “Notices” from the menu to view your documents.

You can also view statements and notices from our mobile app:

  1. Log in to the Gate City Bank mobile app.
  2. Tap “More,” then “Statements and Notices.”
  3. Select the account documents to view.
  4. Tap on the statement or notice to view.

Note: Please log in to online banking from a web browser to view statements and notices from any closed accounts.

We’re happy to help here! For current customers, the previous two years of account statements and notices will be available in your online banking account or the mobile app. Additionally, online statements and notices are available until one year after an account is closed.

We make it easy! You’ll receive an email or text notification when a new statement is available online, depending on which notification preference you have selected. To ensure that you receive email notifications, please add Gate City Bank to your “Safe Senders” list or address book.

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1 Gate City Bank reserves the right to provide paper account notifications and documents in lieu of electronic documents at any time.