How do I access Zelle® and online bill pay?

Depending on your mobile device settings, you may need to download the latest version of our mobile app to access a number of enhanced features and benefits in online and mobile banking.

Signing up is a breeze! Just follow these simple steps:

• On the login screen, tap “Sign Up.”
• Review the disclosure and tap “Accept.”
• Complete your information and tap “Submit.”
• Enter a user ID and password.
• Complete the identity verification.
• And that’s it!

It sure is! The Gate City Bank mobile app uses multiple methods to guard against malicious access to your account information, including:

• Login authentication to verify your identity via password-protected access, biometric or fingerprint scan or passcode entry (especially when attempting to access your account from a new device).
• Account data and passwords aren’t stored on your mobile device.
• Closing the app will end your mobile banking session to prevent unintentional data sharing.

Yes. The online and mobile banking experience may feel a little different, but it looks and functions very similar.

If you use external transfers to transfer money between your Gate City Bank account and accounts at other financial institutions, you will need to relink these accounts and set up new transfers. No action is required for transfers within Gate City Bank or payments made through bill pay or Zelle®.