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When will the bank refund my ATM fee?

  • Education Resources > Help Center > Debit Card FAQs

Wondering when your ATM fees will be refunded? You’re in the right place! Learn more.

Can I complete a personal loan application over the phone or online?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Did you know that there are multiple ways to apply for a personal loan with us? We make it easy! Learn more.

Do I need a co-borrower to get a loan?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Wondering if you need a co-borrower to get a personal loan? It depends on a couple of factors. Learn more!

What is a shortage in my escrow account?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to know what an escrow shortage is? We can help! Learn more.

Where is my account info in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Locate your account information in seconds by following a few simple steps in online banking or the mobile app.

How do I reorder my accounts?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Easily reorder your list of accounts in online banking by following a few simple steps.

  What if my online banking is locked?  

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Locked out of your online banking account? Not to worry! We’ve made resetting your username or password a breeze.

How much history is available for my accounts?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Whether it’s for checking, savings or CDs, we make it easy to look back at months of account history.

What is an eBill?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what an eBill is? We can shed some light! Learn more.

Does Gate City Bank know my password?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering if we know your password? We actually don’t! But we can help reset it if it’s ever forgotten. Learn more about how your security is paramount to us.