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What is a mutual bank?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Gate City Bank is proud to be a mutual bank that doesn’t report to shareholders, but instead puts communities first. Learn more about how our mutual-bank status makes us special!

How do I update my contact info?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Need to update your address, phone number or email? We’ve got you covered with a few easy steps!

How do I set up a checking reserve line of credit to avoid overdraft fees?

  • Education Resources > Help Center > General Banking FAQs > Overdrafts

Interested in setting up a checking reserve line of credit to avoid overdraft fees? Learn more!

How does Payday Your Way work?

  • Education Resources > Help Center > General Banking FAQs > Payday Your Way

Want to know how Payday Your Way works? You’re in the right place! Learn more.

Can I opt out of Payday Your Way?

  • Education Resources > Help Center > General Banking FAQs > Payday Your Way

Need to opt out of Payday Your Way? No problem! The next steps are easy.

What are merchant services?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Interested to learn what merchant services are? We’ve got you!

How do I delete my online banking account?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Deleting your online banking account can be completed in no time. Simply call us, message us or visit one of our locations!

How do I hide or show accounts?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Hide or show your accounts with ease in online and mobile banking! Simply follow a few basic steps, and you’ll be good to go.

How do I transfer funds to a different bank?

  • Education Resources > Help Center > Online Services FAQs > Transfers

If you need to transfer funds to another financial institution, we offer a couple of easy ways to do so.

How do I add or remove accounts in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

If you’re looking to add, remove or hide accounts in online banking, we’re happy to provide you with some helpful guidance.