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COVID-19 Helpful Information

COVID-19 Information and Updates

At Gate City Bank, we understand the COVID-19 pandemic has impacted the daily lives of our customers, communities and team members. We continue to monitor ongoing developments to make informed, timely decisions regarding our response.

For the latest on bank location hours, financial assistance programs, fraud prevention and ways we’re helping the community during this challenging time, please click on the items below.

Our Customer Service Center is available Monday through Friday 7:00 a.m. to 10:00 p.m. and Saturday 8:30 a.m. to 6:00 p.m. (CT). If you have questions, call us at 701-293-2400 or 800-423-3344, or send us an email. We look forward to serving you!

Stimulus Check
Information

You may be eligible for the third round of stimulus payments from the US government. The first payments will be released after March 17, however, the funds may arrive via direct deposit sooner. For the latest on your COVID-19 relief payment, please visit IRS.gov.

During this time, as always, your safety and security is our top concern. Please be mindful of fraudsters seeking to take advantage of individuals. Gate City Bank will never ask for your personal information to fulfill payments through the IRS. Learn more about how to protect yourself and prevent fraud.

 

Lobby and Drive-up
Location Hours

For your banking needs, lobbies are open and you may use online banking and the mobile app to manage your account, open a new account or apply for a loan. Download the Gate City Bank mobile app to bank on-the-go.

All bank services are available when using the drive-up. No need to leave your vehicle, use the drive-up to complete transactions including opening accounts, loan applications and payments, deposits and withdrawals, and notary services.

If you'd like to meet with a team member in person, you can make an appointment. Night drops are available, and you have access to ATMs wherever you may be with unlimited ATM fee refunds. Learn more about specific location information and hours.

Bank At Home
Online Services

We understand customers may choose to stay home or limit outings during this time. As always, you can bank virtually anywhere, anytime with Gate City Bank through a variety of online services.

Customers can access, view, monitor and open accounts 24/7 through:

  • Online Banking – check account balances, make transfers and pay bills. Enroll in online banking.
  • Mobile App – use the Gate City Bank app on your phone to check account balances, deposit checks, make transfers and pay bills. Download the mobile app.
  • Phone Banking – access your accounts with 24-hour self-service phone banking by calling 701-293-2400 or 800-423-3344.

Apply and Open
Accounts Online

Need to open a new checking account or apply for a loan? You can open an account or apply for a loan from the comfort of your couch or anywhere you choose:

  • Checking Account – open a checking account online.
  • Personal or Mortgage Loan – apply for a loan online.

Business customers interested in opening an account or applying for loan can contact our business lending team with questions or set up an appointment.

If you have questions in the following areas or would like to request an appointment, please contact us directly:

Financial
Assistance

At Gate City Bank, we’re here to listen and to help you achieve a better way of life. We care about you and understand finances can be difficult during times like this. Rest assured that we have options in place to support you, such as:

  • No payments for two months or more on mortgage, personal or business loans. There are no late charges, no fees, and this will not affect your credit report. At the end of the suspension period, we will modify your loan, and you can resume making regular loan payments. We will work with you to develop a repayment plan. The suspended payments can be delayed until the time of the loan payoff.
  • Waive late fees on your loans.
  • Past due loans will not be reported negatively to credit reporting agencies.

If you've been impacted financially by COVID-19, please call us at 701-293-2400 or 800-423-3344 to discuss the options or send us an email for assistance. Our team members will work with you to develop a plan that will address your financial concerns. 

Business Financial
Assistance

Gate City Bank is here to help business owners, like you. If you are concerned with late payments, payroll or any financial issues, please reach out directly to us at 701-293-2400 or 800-423-3344, or contact the business lending team.

SBA Paycheck Protection Loan Forgiveness
The SBA Paycheck Protection Program first and second draw loans for 2021 are available through May 31, 2021, and loan forgiveness is available if your business meets certain criteria. Information on frequently asked questions is available on the SBA website.

Learn more about business resources available.

Fraud Prevention
Beware of Scams

At Gate City Bank, we value your security and take every precaution possible to help protect you from fraud, scams, and identity theft. 

Unfortunately, there are dishonest individuals taking advantage of this pandemic and trying to call, text or email individuals to obtain private or personal information. Gate City Bank will NOT ask for confidential information such as username, password, personal identification number (PIN) or other account information. Also, beware of phony products on websites as well as fraudulent links on emails, texts and social media. Learn more about how to protect yourself:

Gate City Bank
Gives Back

From helping students transfer essential materials for home learning, to delivering pizza to heroic health care workers, to purchasing Girl Scout cookies for a Bismarck soup kitchen in need, Gate City Bank is giving back to the communities we serve. Read more about how we are working with our communities.

For over 97 years, Gate City Bank has been a committed community partner and financial leader. Throughout this difficult time, we truly care that our customers, communities and team members know they have access to relief options, as well as friendly neighbors who want nothing more than to provide them with a better way of life.