COVID-19 Information and Updates

At Gate City Bank, we understand the COVID-19 pandemic has impacted the daily lives of our customers, communities and team members. Please know that we’re here for you.

As businesses in our community begin to reopen, we act with a purposeful process to assess the needs of our customers and balance this with safety of team members and our community. At this time, our Bank lobbies will remain closed. When a reopening date has been established, we will share it with you.

For the latest on lobby closures, our financial assistance programs, possible scams and ways we’re helping the community during this challenging time, please click on the items below.

Our Customer Service Center is available Monday through Friday 7:00 a.m. to 10:00 p.m. and Saturday 8:30 a.m. to 6:00 p.m. (CT). If you have questions, call us at 701-293-2400 or 800-423-3344, or send us an email. We look forward to serving you!

Temporary Bank
Lobby Closure

In an effort to help our customers, communities and team members reduce the spread of COVID-19, all Bank lobbies and Bank grocery store lobbies will remain temporarily closed. We continue to monitor ongoing developments to make informed, timely decisions regarding our response to COVID-19.

For your banking needs, please use online banking and mobile app to manage your account. Drive-up locations are open. All bank services, including opening checking accounts, are available when using the drive-up. Team members are available by appointment to assist you.

Drive-up hours are Monday through Friday 7:30 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 1:00 p.m.

The drive-up hours in these locations are as follows:

Mayville: Monday through Friday 8:00 a.m. to 4:00 p.m.
Devils Lake: Monday through Friday 7:45 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 1:00 p.m.
St. Cloud and Sauk Rapids: Monday through Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 2:30 p.m.

The night drop is available, and you have access to ATMs wherever you may be with unlimited ATM fee refunds.

Bank At Home
Online Services

We understand customers may choose to stay home or limit outings during this time. As always, you can bank virtually anywhere, anytime with Gate City Bank through a variety of online services.

Customers can access, view, monitor and open accounts 24/7 through:

Online Banking – check account balances, make transfers and pay bills. Enroll in online banking.
Mobile App – use the Gate City Bank app on your phone to check account balances, deposit checks, make transfers and pay bills. Download the mobile app.
Phone Banking – access your accounts with 24-hour self-service phone banking by calling 701-293-2400 or 800-423-3344.

Apply and Open
Accounts Online

Need to open a new checking account or apply for a loan? You can open an account or apply for a loan from the comfort of your couch or anywhere you choose:

Checking Account – open a checking account online.
Personal or Mortgage Loan – apply for a loan online.

Business customers interested in opening an account or applying for loan can contact our business lending team with questions or set up an appointment.

If you have questions in the following areas or would like to request an appointment, please contact us directly:

Financial
Assistance

At Gate City Bank, we’re here to listen and to help you achieve a better way of life. We care about you and understand finances can be difficult during times like this. Rest assured that we have options in place to support you, such as:

No payments for two months or more on mortgage, personal or business loans. There are no late charges, no fees, and this will not affect your credit report. At the end of the suspension period, we will modify your loan, and you can resume making regular loan payments. We will work with you to develop a repayment plan. The suspended payments can be delayed until the time of the loan payoff.
BetterLife Loan: $2,500 per individual ($5,000 maximum per household), no fees, 90 days until the first payment with a fixed rate of 1.00% APR*
Waive late fees on your loans
No foreclosures or repossessions on loans
Past due loans will not be reported negatively to credit reporting agencies

If you've been impacted financially by COVID-19, please call us at 701-293-2400 or 800-423-3344 to discuss the options or send us an email for assistance. Our team members will work with you to develop a plan that will address your financial concerns.

Business Financial
Assistance

SBA Disaster Loans

The U.S. Small Business Administration (SBA) has disaster loan programs available to help small business owners cover costs such as operating expenses and loan payments. Learn more about this program, find resources and how to apply or contact a member of our business lending team.

SBA Paycheck Protection Loans

The SBA Paycheck Protection Program is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll. The program was passed into legislation on March 27, 2020 as part of the CARES Act to help businesses that have been impacted by COVID-19. Learn more about this loan, find resources and how to apply.

Fraud Prevention
Beware of Scams

At Gate City Bank, we value your security and take every precaution possible to help protect you from fraud, scams, and identity theft.

Unfortunately, there are dishonest individuals taking advantage of this pandemic and trying to call, text or email individuals to obtain private or personal information. Gate City Bank will NOT ask for confidential information such as username, password, personal identification number (PIN) or other account information. Also, beware of phony products on websites as well as fraudulent links on emails, texts and social media. Learn more about how to protect yourself:

Gate City Bank
Gives Back

From helping students transfer essential materials for home learning, to delivering pizza to heroic health care workers, to purchasing Girl Scout cookies for a Bismarck soup kitchen in need, Gate City Bank is giving back to the communities we serve. Read more about how we are working with our communities.

For over 97 years, Gate City Bank has been a committed community partner and financial leader. Throughout this difficult time, we truly care that our customers, communities and team members know they have access to relief options, as well as friendly neighbors who want nothing more than to provide them with a better way of life.

Better
Together