The security of your personal and financial information is what we work to protect every single day. If you ever experience fraud, we’ve got your back – simply and quickly to get you back to your day-to-day.
Our Fraud Detection Center works 24/7 to monitor your normal spending patterns and safeguard your Gate City Bank accounts. If we suspect (or detect) fraudulent activity, we’ll contact you immediately at the phone number you’ve provided us, and we’ll work with you until the situation is resolved.
Constantly being on the lookout for fraud is the best way to prevent it. From monitoring your account to enhanced security features, we'll work to help keep you protected.
Online identity protection has to do with following best practices while you’re banking online, shopping or just surfing the internet. We’re happy to offer overall security assistance with a host of helpful tips and resources!
Great question! Offline security is critical to helping you protect your identity. While online security remains an important and current issue, the majority of identity fraud continues to take place offline.
Following simple guidelines for offline activities can help you protect your privacy and your identity:
Malicious emails can come in many forms. In addition to learning about our overall security resources and best practices, here are some simple guidelines you can follow to safeguard your email environment:
We make preventing fraud incredibly easy with innovative debit card controls that help you monitor your accounts anytime, anywhere through online and mobile banking. Easily enroll to set up account alerts, review recent transactions and more – all from your computer or our mobile app.
Fraud text alerts are a convenient way to receive detailed notifications in the event we detect suspicious activity on your Gate City Bank debit card. All you need to do is respond to the text message with a “YES” or “NO” to validate or not validate the transaction. (Responses are not case-sensitive.)
It’s simple! If we have your current mobile number on file and we detect suspicious activity on your debit card, you’ll receive a text message. If you reply “STOP,” you’ll no longer receive text messages and will then be notified of fraud alerts via phone calls, emails or a letter in the mail.
If you’re interested in receiving fraud alerts via text message, please make sure that we have your current mobile number on file. To update your mobile number, simply log in to online banking and go to “Profile Updates” under “Profile/Settings,” give us a call at 800-423-3344 or stop by your nearest location to ask to update your contact information.
Great question! Generally, phishing refers to an outreach attempt by a fraudster who uses social engineering to obtain your sensitive personal information via phone, text, email, fax or other means. Fraudulent phone calls – or voice phishing (vishing) – for example, may be made to local phone numbers, and the caller ID may falsely display a specific person’s or institution’s name or phone number. However, these phone calls are likely a scam.
To avoid becoming a victim of a phishing scam:
If you’re a Gate City Bank customer and you receive a phone call asking for your personal financial information from a source you’re not sure you trust, don’t respond! Instead, report the call to us immediately at 800-423-3344 or 701-293-2400.
If you provided your confidential information and have become a victim of fraudulent activity on your Gate City Bank debit card, please contact us. You can rest assured that you’re protected by Gate City Bank and have zero liability.
When it comes to securing your personal and financial information, we’re always by your side, deterring fraud in multiple ways.
Easily gain knowledge about security and fraud protection by checking out a number of our fraud prevention resources.
Contact us and a trained fraud specialist will be happy to assist you.