happy young couple holds phones on a sunny day while enjoying debit card controls

Stay in Control With Debit Card Controls

Life is too short to spend time worrying about the little things. For example, if your personal debit card ever becomes lost, stolen or misplaced – we’ve got you, and your worries, covered with our debit card controls. This way, you can keep on keepin’ on and we’ll take care of the rest.

Keep Control in the Palm of Your Hand.

Our debit card controls are incredibly easy to manage and accessible from anywhere. Whatever the conditions, it’s easy to freeze your Gate City Bank debit card from the convenience of our mobile app or online banking. Plus, you can also:

  • Monitor activity

  • Set spending limits

  • Receive transaction alerts

You Should Meet Jack.

Join Us for These Frequently Asked Questions:

Getting started is quick and easy! Simply log in to online banking or the Gate City Bank mobile app, navigate to the “More” menu option and select “Control Debit Cards.” You can also go to the “Accounts” menu option, choose “Select Account” and tap “Freeze.”

With debit card controls, you can lock your debit card so that no transactions will be approved (aside from reoccurring payments). You can also set blocks based on:

International: Transactions for your card outside your home country will be blocked. (Note: If this option is enabled, the region limit type can’t be used.)

Region: This limits the use of a card within a specified radius. Any transactions attempted outside that radius will be blocked.

Merchant: Block transactions for a card based on specific types of businesses.

Transaction: Easily block transactions for a card based on the transaction type.

Amount: Set a limit for the transaction amount for a card. Transactions higher than the designated limit will be blocked.

We’d love to help here! On the Gate City Bank mobile app or in your online banking account, simply navigate to “Control Debit Cards,” choose the account you would like to add or edit an alert for and tap “Set Card Alerts” from the list of options.

We know how important it is to act quickly when your debit card is lost, stolen or misplaced. Luckily, debit card controls can be used to temporarily freeze (or enable) your card, set alerts or set card controls such as blocking all international transactions or setting dollar amount limits. All alerts and controls take effect immediately upon updating. This also means if you end up finding your card, it can easily (and quickly) be reactivated!

Note: If you feel your card is lost or stolen and you are unable to locate it, please contact us so we can permanently close the card and issue you a new one.

Simply follow these steps to remove the lock:

  • Log in to your online banking account and locate the “Control Debit Cards” option, then click “Control Cards” to display your available debit cards.
  • Swipe through the available debit cards as needed to locate the appropriate card, then confirm the right debit card is selected by viewing the last four digits displayed on the card.
  • At the bottom of the “Control Debit Cards” screen, click on the switch next to “Block Cards.” If the switch is orange, the card is currently blocked. If the switch is gray, the card is not blocked.

(Note: Specific debit card transactions can be blocked by other card control settings. You can view and update these by selecting "Set Card Controls." Also, if our Fraud Detection Center suspects potential fraud at any point in time, we may enable a block on your debit card for your protection. To remove the block and review your recent transactions, call us at 701-293-2400 or 800-423-3344.

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Custom Debit Cards

Who doesn’t love a free custom debit card?! Support your school with a My School Spirit card, and we’ll donate $10 to the school with every card ordered. Cherish special moments by easily uploading an image that hits close to home. Showcase a great photo you captured of your business. Simply order online or stop by any Gate City Bank location.

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Debit Card Rewards

When you use your Gate City Bank debit card, you’ll earn 1 point for every $2 you spend, then redeem points for gift cards, cash back, airfare and more. It’s easy and free, and we’ll even gift 1,000 bonus points to you when you sign up for uChoose® Rewards!

Order a Debit Card

Order your free Gate City Bank debit card in just a few easy steps! Now with Tap & Pay, enjoy all the benefits of your new card, from excellent rewards to user-friendly controls to customized design options and more. To receive a card in minutes, simply visit one of our 44 convenient locations.