How do I dispute a transaction?

It’s super easy! Contact us directly to report a fraudulent debit card transaction or other debit card dispute situation, including ATM disputes. From there, our team will work closely with you, collecting all details needed to credit the transaction or guide you through the process within one business day. From there, if applicable, we'll get a new debit card ordered for you, as well.

You can also submit a fraudulent debit card transaction or other types of debit card disputes by logging in to your online banking account or conveniently using the mobile app!

Related Questions

We make stopping a check payment incredibly easy! Just follow some simple steps:

  1. Log in to online banking and select “Stop a Check Payment” from the “Accounts” menu.
  2. Select the appropriate account and indicate if you would like to stop a single check or a range of checks.
  3. Enter the applicable check number(s), check amount and payee information and select a reason for the stop payment.
  4. Click “Submit.”

Stop payments placed online remain in effect for six months. If you would like to remove a stop payment sooner, please contact us and we’d be happy to help. (Note: If you need to stop an ACH payment, please contact us.)

If you need to stop a recurring transaction on your Gate City Bank debit card, please contact us and we’d be happy to assist you!

You can easily add a travel request within online banking by selecting “Submit a Form” from below the “Contact Us” tab. Then, select “Travel Notice” from the list of forms and complete the form.

You can also use the Gate City Bank mobile app to submit your travel notice. Simply navigate to “Contact Us,” then choose “Traveling Soon?” and complete the form.

You may also submit your travel notification by contacting us.

Your account information is located specifically at the bottom of your check. Beginning from left to right, you’ll see your:

  • Routing number
  • Account number
  • Check number

screenshot image of a sample check that highlights the routing account and check numbers

We’re happy to share it! Our routing number is 291370918. Please contact us if you have any questions!

 

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