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How do I change the personal identification number (PIN) for my debit card?

There are a few options available if you would like to update the PIN for your Gate City Bank debit card:

  • Call our Customer Service Center at 800-423-3344.
  • Visit one of our locations and a team member will assist you.
  • Use an ATM located in one of our locations and follow the prompts to update your PIN.

Related Questions

All debit cards from Gate City Bank now come equipped with an internal chip, which allows you to tap your card at any applicable terminal to make a payment. Typically, the terminal will beep once, confirming your payment has been accepted.

Note: In instances where retailers may not be equipped to accept Tap and Pay, you’ll still have the ability to insert the card’s chip or swipe the magnetic stripe.

Great news! Many big-box chains, grocery stores, gas stations and other establishments are now accepting Tap and Pay transactions! Just look for this contactless symbol:

Tap and Pay Symbol

Absolutely! Your information is completely safe. Whenever the Tap and Pay option is used, your debit card’s number is replaced by a unique code, encrypting the transaction and ensuring security.

Not all previously issued Gate City Bank debit cards have the Tap and Pay functionality. If your debit card has the following symbol on the back side, you’re all set, and your current card has the Tap and Pay capabilities!

Tap and Pay Symbol

If not, please reorder your debit card today.

Ordering your Gate City Bank debit card is easy! Here are the options:

You should expect to receive your card within 7-10 business days.

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