To report your debit card as lost or stolen through online banking:
To report your lost or stolen debit card through the mobile app:
Once we’ve been notified, we’ll close the appropriate debit card within one business day. After your debit card has been closed, you’ll receive a message from us with information on how to order your new card.
You may also get in touch with us at 701-293-2400 or 800-423-3344, or visit any location to report your debit card as lost or stolen.
Ordering your Gate City Bank debit card is easy! Here are the options:
You should expect to receive your card within 7-10 business days.
Depending on the order, you could receive it instantly!
Stop by one of our 44 convenient locations for an instant-issue debit card, which is available for our standard Gate City Bank card design and My School Spirit card designs.
Debit card orders can be placed via our online form, at any location or by calling our Customer Service Center. Your debit card will be delivered to your address through the mail in approximately 7-10 business days from the date your order was placed.
It’s super easy! Contact us directly to report a fraudulent debit card transaction or other debit card dispute situation, including ATM disputes. Our team will work closely with you, collecting all details needed to credit the transaction or guide you through the process within one business day. From there, if applicable, we'll get a new debit card ordered for you, as well.
You can also submit a fraudulent debit card transaction or other types of debit card disputes by logging in to your online banking account or conveniently using the mobile app!
You can easily add a travel request within online banking by selecting “Submit a Form” from below the “Contact Us” tab. Then, select “Travel Notice” from the list of forms and complete the form.
You can also use the Gate City Bank mobile app to submit your travel notice. Simply navigate to “Contact Us,” then choose “Traveling Soon?” and complete the form.
You may also submit your travel notification by contacting us.