How do I report my debit card as lost or stolen?

To report your debit card as lost or stolen through online banking:

  • Log in to your online banking account and locate the option for “Control Debit Cards,” then click “Control Cards” to display your available debit cards.
  • Locate the appropriate card, then confirm the right debit card is selected by viewing the last four digits displayed.
  • Next, select the option to “Report Lost/Stolen Card” and select “Send” to notify us.

To report your lost or stolen debit card through the mobile app:

  • Log in to your online banking account and locate the option for “Debit Cards”, then click “Control Debit Cards” to display your available debit cards.
  • Swipe through the available debit cards as needed to locate the appropriate card, then confirm the right debit card is selected by viewing the last four digits displayed.
  • Next, select the option to “Report Lost/Stolen Card” and select “Send” to notify us.

Once we’ve been notified, we’ll close the appropriate debit card within one business day. After your debit card has been closed, you’ll receive a message from us with information on how to order your new card.

You can also contact us 24/7 at 701-293-2400 or 800-423-3344 to report your debit card as lost or stolen.

Related Questions

Ordering your Gate City Bank debit card is easy! Here are the options:

You should expect to receive your card within 7-10 business days.

Depending on the order, you could receive it instantly!

Stop by one of our 43 convenient locations for an instant-issue debit card, which is available for our standard Gate City Bank card design and My School Spirit card designs.

Debit card orders can be placed via our online form, at any location or by calling our Customer Service Center. Your debit card will be delivered to your address through the mail in approximately 7-10 business days from the date your order was placed.

It’s super easy! Contact us directly to report a fraudulent debit card transaction or other debit card dispute situation, including ATM disputes. From there, our team will work closely with you, collecting all details needed to credit the transaction or guide you through the process within one business day. From there, if applicable, we'll get a new debit card ordered for you, as well.

You can also submit a fraudulent debit card transaction or other types of debit card disputes by logging in to your online banking account or conveniently using the mobile app!

You can easily add a travel request within online banking by selecting “Submit a Form” from below the “Contact Us” tab. Then, select “Travel Notice” from the list of forms and complete the form.

You can also use the Gate City Bank mobile app to submit your travel notice. Simply navigate to “Contact Us,” then choose “Traveling Soon?” and complete the form.

You may also submit your travel notification by contacting us.

With the My School Spirit debit card, there are multiple schools and designs to choose from! Check out our list of options.

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