What are the image guidelines for My Card Creation?

Please review the following guidelines and helpful information when ordering your My Card Creation debit card.

Image Requirements:

  • An image in JPG, BMP, GIF, PNG or TIF format.
  • Minimum size: The file size should be at least 50 KB in size and at least 840 x 840 pixels.
  • Maximum size: Image files cannot exceed 10 MB.

Content Considerations:

Mastercard reserves the right to determine whether a submitted image will be accepted or rejected. All images submitted must have the consent of the owner, including those images downloaded from the internet. Images that contain any of the following will be rejected:

  • Trademarks, copyrighted materials, company names, logos, slogans, brands of any third party or any material that could infringe on copyright or trademark rights.
  • Celebrities, actors, musicians, professional athletes, politicians or public figures of any kind .
  • Cartoon characters or artwork that you’ve not created and/or don’t have permission from the copyright owner to use.
  • People conducting or involving themselves in criminal or illegal activities or otherwise inappropriate behavior.
  • Racial, political, religious or socially sensitive material.
  • Provocative, lewd or sexual content, including nude or semi-nude imagery.
  • Obscene, indecent or offensive material, including profanity or any other obscenities.
  • Phone numbers, addresses, account numbers, personal identification numbers (PINs) or URL addresses.
  • Any image we deem unacceptable to be associated with the Mastercard and/or Gate City Bank brand.

Note: Images that don’t meet the above guidelines will be rejected, and you’ll be notified via online banking message. From there, you are of course welcome to submit another image!

Related Questions

With the My School Spirit debit card, there are multiple schools and designs to choose from! Check out our list of options.

Ordering your Gate City Bank debit card is easy! Here are the options:

You should expect to receive your card within 7-10 business days.

Depending on the order, you could receive it instantly!

Stop by one of our 43 convenient locations for an instant-issue debit card, which is available for our standard Gate City Bank card design and My School Spirit card designs.

Debit card orders can be placed via our online form, at any location or by calling our Customer Service Center. Your debit card will be delivered to your address through the mail in approximately 7-10 business days from the date your order was placed.

To report your debit card as lost or stolen through online banking:

  • Log in to your online banking account and locate the option for “Control Debit Cards,” then click “Control Cards” to display your available debit cards.
  • Locate the appropriate card, then confirm the right debit card is selected by viewing the last four digits displayed.
  • Next, select the option to “Report Lost/Stolen Card” and select “Send” to notify us.

To report your lost or stolen debit card through the mobile app:

  • Log in to your online banking account and locate the option for “Debit Cards”, then click “Control Debit Cards” to display your available debit cards.
  • Swipe through the available debit cards as needed to locate the appropriate card, then confirm the right debit card is selected by viewing the last four digits displayed.
  • Next, select the option to “Report Lost/Stolen Card” and select “Send” to notify us.

Once we’ve been notified, we’ll close the appropriate debit card within one business day. After your debit card has been closed, you’ll receive a message from us with information on how to order your new card.

You can also contact us 24/7 at 701-293-2400 or 800-423-3344 to report your debit card as lost or stolen.

You can easily add a travel request within online banking by selecting “Submit a Form” from below the “Contact Us” tab. Then, select “Travel Notice” from the list of forms and complete the form.

You can also use the Gate City Bank mobile app to submit your travel notice. Simply navigate to “Contact Us,” then choose “Traveling Soon?” and complete the form.

You may also submit your travel notification by contacting us.

Have Other Questions? We Can Help!

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