Can I set up two phones for the same primary account?

It’s a piece of cake! Simply deactivate your mobile phone from within the text banking page by clicking “Delete” next to your phone number. From there, register a new mobile phone number for text banking.

You sure can! Easily transfer funds to and from any account enabled for text banking. Simply follow this format when texting: Trans <from acct nickname> <to acct nickname> <amount to transfer XX.XX>

For example, "Trans Chk Sav 10.00" would transfer $10 from checking to savings. A message will be returned upon a successful transfer.

It’s easy! Just follow a few simple steps:

1. Log in and activate.

   Log in to online banking and select text banking from the “Profile/Settings” menu. Register the mobile number we have on file for you or enter a new mobile phone number. Agree to the terms and conditions, then click “Register.”

2. Verify your phone.

   We will send you a text message with a unique activation code that you’ll need to enter to complete the process. (This ensures that it’s your phone number and it’s in your possession.) Once verified, select the accounts you would like to use with text banking. Be sure to designate your main account as the primary.

3. Start texting!

   Now with your phone set up, simply send a text command to 77592 whenever you want, and we’ll send the response right back to your phone. (It’s just like texting your friends!) Here’s a quick list of some of the common requests you can text:

   • BAL: Receive current and available balances for a primary account you designate.
   • BAL ALL: Get updated on the current and available balances for all of your text banking-enabled accounts.
   • HIST: See the last five transactions in your primary account.

   
   There’s no charge to use text banking from Gate City Bank, but message and data rates may apply. Please check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages.

We’re happy to assist here! First off, please be sure to have text messaging enabled. Additionally, use a mobile provider supported by the text banking service. Text banking works on all major mobile providers in the U.S., including:

• Verizon
• AT&T
• Sprint
• T-Mobile
• nTelos
• Cricket
• MetroPCS
• U.S. Cellular

It certainly is! Text banking can only be activated by account owners by logging in to your secure online banking account and verifying your mobile phone. Rest assured that messages will never contain confidential information about you or your accounts, including your full account numbers.