We’re happy to assist here! First off, please be sure to have text messaging enabled. Additionally, use a mobile provider supported by the text banking service. Text banking works on all major mobile providers in the U.S., including:
It’s easy! Just follow a few simple steps:
Log in to online banking and select text banking from the “Profile/Settings” menu. Register the mobile number we have on file for you or enter a new mobile phone number. Agree to the terms and conditions, then click “Register.”
We will send you a text message with a unique activation code that you’ll need to enter to complete the process. (This ensures that it’s your phone number and it’s in your possession.) Once verified, select the accounts you would like to use with text banking. Be sure to designate your main account as the primary.
Now with your phone set up, simply send a text command to 77592 whenever you want, and we’ll send the response right back to your phone. (It’s just like texting your friends!) Here’s a quick list of some of the common requests you can text:
There’s no charge to use text banking from Gate City Bank, but message and data rates may apply. Please check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages.
It certainly is! Text banking can only be activated by account owners by logging in to your secure online banking account and verifying your mobile phone. Rest assured that messages will never contain confidential information about you or your accounts, including your full account numbers.
Great question! The primary account is the default bank account that we’ll use when you text a command to 77592. You should set your primary based on which account you’ll likely want to check most often.
To update your primary account, visit the text banking page in your online banking account and simply select another account to make the primary. You can receive the balances for all accounts enabled for text banking by texting “BAL ALL” to 77592.
Fear not! You’ll simply need to make sure text messaging is enabled and use a mobile provider supported by the text banking service. Text banking works on all major mobile providers in the U.S., including, but not limited to:
It’s very easy to use! The short code or number to text to is 77592. Short codes will only work if you’ve activated text banking for your account(s) on your mobile device. Use any of the following commands:
Note: Keywords are not case-sensitive. (Example: You can type “help” or “HELP.”) Additionally, once you’ve sent your text command, you should receive a response within one minute. Approximate response time may vary depending on your mobile service provider.