All locations will be closed on Monday, May 29, in observance of Memorial Day.
Fraud text alerts are a convenient way to receive detailed notifications in the event we detect suspicious activity on your Gate City Bank debit card. All you need to do is respond to the text message with a “YES” or “NO” to validate or not validate the transaction. (Responses are not case-sensitive.)
It’s simple! If we have your current mobile number on file and we detect suspicious activity on your debit card, you’ll receive a text message. If you reply “STOP,” you’ll no longer receive text messages and will then be notified of fraud alerts via phone calls, emails or a letter in the mail.
If you’re interested in receiving fraud alerts via text message, please make sure that we have your current mobile number on file. To update your mobile number, simply log in to online banking and go to “Profile Updates” under “Profile/Settings,” give us a call at 800-423-3344 or stop by your nearest location to ask to update your contact information.
Online identity protection has to do with following best practices while you’re banking online, shopping or just surfing the internet. We’re happy to offer overall security assistance with a host of helpful tips and resources!
Absolutely not! Your account information is just as secure as it is at your physical brick-and-mortar bank location. We take the security of our system seriously, and deploy standards and encryption methods to ensure your information stays protected.
Filling out applications online is as secure as our online banking system! We use 128-bit encryption technology to protect your username, password and other personal account information when you're using our online applications.
Encryption is a way to rewrite something in a code that can then be decoded later with the right key. The encryption we use employs a mathematical process that involves 128 bits. While using our online banking, all communication between you and our system is encrypted.