What should I do if I receive a phishing call?

If you’re a Gate City Bank customer and you receive a phone call asking for your personal financial information from a source you’re not sure you trust, don’t respond! Instead, report the call to us immediately at 800-423-3344 or 701-293-2400.

If you provided your confidential information and have become a victim of fraudulent activity on your Gate City Bank debit card, please contact us. You can rest assured that you’re protected by Gate City Bank and have zero liability.1

Related Questions

Great question! Generally, phishing refers to an outreach attempt by a fraudster who uses social engineering to obtain your sensitive personal information via phone, text, email, fax or other means. Fraudulent phone calls – or voice phishing (vishing) – for example, may be made to local phone numbers, and the caller ID may falsely display a specific person’s or institution’s name or phone number. However, these phone calls are likely a scam.

Online identity protection has to do with following best practices while you’re banking online, shopping or just surfing the internet. We’re happy to offer overall security assistance with a host of helpful tips and resources!

Absolutely not! Your account information is just as secure as it is at your physical brick-and-mortar bank location. We take the security of our system seriously, and deploy standards and encryption methods to ensure your information stays protected.

Filling out applications online is as secure as our online banking system! We use 128-bit encryption technology to protect your username, password and other personal account information when you're using our online applications. 

Encryption is a way to rewrite something in a code that can then be decoded later with the right key. The encryption we use employs a mathematical process that involves 128 bits. While using our online banking, all communication between you and our system is encrypted.

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1 Zero liability protection applies to promptly reported unauthorized card transactions, subject to certain conditions.