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What is a pending transaction?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering what a pending transaction is? We can shed some light! Learn more.

How do I sign up for fraud text alerts?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

To receive fraud text alerts, simply make sure your mobile number is updated in online banking.

Is there a penalty for early IRA withdrawal?

  • Education Resources > Help Center > Saving FAQs > IRAs

Learn about situations where you’ll avoid an early withdrawal penalty for traditional and Roth IRAs.

How do I sign up for online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

Easily learn how to sign up for online statements and notices in online and mobile banking!

Will I receive an IRA tax deduction?

  • Education Resources > Help Center > Saving FAQs > IRAs

Learn about the factors that determine whether you’ll receive an IRA tax deduction, such as the type of account you have.

What if I decide to discontinue Simply Save?

  • Education Resources > Help Center > Saving FAQs > Simply Save

No longer want to use Simply Save? No problem! Learn more about how we can help you with next steps.

Two-factor Authentication (2FA)

  • Education Resources > Glossary

An extra layer of protection beyond a username and password that involves a second step in verifying your identity, such as through a text message with a temporary passcode, or a biometric factor like a fingerprint or facial scan.

When can I access a deposit?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

The timing of when you can access a deposit largely depends on the type of deposit. We can help provide more information!

How do I open a new account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

Want to open a new account? We thought you’d never ask! Learn more.

How do I set a travel notification?

  • Education Resources > Help Center > General Banking FAQs > General Banking

If you need to set a travel notification in online banking, we’ve got you covered with a few easy steps.