Our Mortgage Rate Relief Program is back! For a limited time, eligible homebuyers may qualify for rates up to 1.5% lower than current market rates. Learn how >

Search

Results Listing

Do I need a Social Security number (SSN) to open a checking account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

At Gate City Bank, we accept multiple ID types, including visa, passport and Individual Taxpayer Identification Number (ITIN).

Can I complete a personal loan application over the phone or online?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Did you know that there are multiple ways to apply for a personal loan with us? We make it easy! Learn more.

How do I enroll in and use Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

Interested in sending, requesting and receiving money with Zelle®? We’ll walk you through the enrolling process and share other helpful next steps!

How do account alerts work?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Account alerts are a convenient way to stay updated with your account activity. Learn more about how to set them up!

How do I edit debit card alerts?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Controls

Easily learn how to customize your debit card alerts in just a few simple steps!

How secure is mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how secure mobile wallet is? Put your mind at ease! Each transaction is securely encrypted and requires one of multiple methods of identification.

What is the difference between a savings account and a money market savings account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

Want to know the difference between savings and money market savings accounts? We can help! Learn more.

Is there a fee to have a mortgage escrow account?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Wondering if there’s a fee to have a mortgage escrow account? You’ll love the answer! Learn more.

What is the FDIC and how does it impact me?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Learn more about the Federal Deposit Insurance Corporation (FDIC) and how it helps protect your insured deposits!

How do I report a missing debit card?

  • Education Resources > Help Center > Debit Card FAQs

Learn how to report your debit card as lost or stolen by taking a few easy steps in online and mobile banking.