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How can I prevent overdraft fees?

  • Education Resources > Help Center > General Banking FAQs > Overdrafts

Want to learn more about how you can prevent overdraft fees? We’ve got you!

What is a mutual bank?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Gate City Bank is proud to be a mutual bank that doesn’t report to shareholders, but instead puts communities first. Learn more about how our mutual-bank status makes us special!

How do I update my contact info?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Need to update your address, phone number or email? We’ve got you covered with a few easy steps!

How many users can be set up for my business in business online banking?

  • Education Resources > Help Center > Business FAQs > Business Banking

Wondering how many online banking users you can sign up for your business? We’ve got you covered!

How does Payday Your Way work?

  • Education Resources > Help Center > General Banking FAQs > Payday Your Way

Want to know how Payday Your Way works? You’re in the right place! Learn more.

Can I opt out of Payday Your Way?

  • Education Resources > Help Center > General Banking FAQs > Payday Your Way

Need to opt out of Payday Your Way? No problem! The next steps are easy.

What are merchant services?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Interested to learn what merchant services are? We’ve got you!

What should I expect during a home appraisal?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

The home appraisal process is an essential part of obtaining a mortgage. We outline the details in a way that’s easy to understand! Learn more.

If I do not want my surplus refunded, can I keep it in my mortgage escrow account?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Unfortunately, you’re not able to keep your surplus in your mortgage escrow account. We’re happy to explain further. Learn more.

Which accounts automatically refund ATM fees?

  • Education Resources > Help Center > Debit Card FAQs

Wondering which Gate City Bank accounts automatically refund ATM fees? You’re going to love the answer! Learn more.