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Is the Gate City Bank mobile app secure?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Wondering if our mobile app is secure? Great news! Learn more about how our app uses multiple methods to guard against malicious access to your account information.

Which checks can’t be deposited?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

For clarity on which checks can’t be deposited in our mobile app, we’ve provided a helpful list to reference.

How do I change my username or password?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Need to update your username or password? We’ve got you covered!

How does mobile wallet work?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how mobile wallet works? It’s easy! Learn more about how it uses contactless technology that allows your phone to complete transactions through nearby payment terminals.

What is offline identity protection?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Did you know that most identity fraud takes place offline? That’s why offline identity protection is so important! Learn more.

What is online identity protection?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

How would you grade yourself in terms of online identity protection? Learn more to see if you’ve been following best practices while banking online, shopping or just surfing the internet!

What tools are available at the bank to help me prevent fraud?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Looking for tools to help prevent fraud? We’ve got you covered! Learn more.

Do I need a Social Security number (SSN) to open a checking account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

At Gate City Bank, we accept multiple ID types, including visa, passport and Individual Taxpayer Identification Number (ITIN).

What is the difference between overdraft fees and NSF fees?

  • Education Resources > Help Center > General Banking FAQs > Overdrafts

Want to know the difference between overdraft fees and NSF fees? You’re in the right place! Learn more.

How do I send a wire transfer?

  • Education Resources > Help Center > General Banking FAQs > General Banking

To initiate a wire transfer, contact us for assistance! Also, please be sure to have your recipient’s information ready.