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I’m hesitant about banking online – can other people see my account information?

  • Education Resources > Help Center > Security and Fraud FAQs > Security

How secure is our online banking? We’ll answer your question with another question: Have you heard of Fort Knox? Learn more!

What happens if I close the account or pay off my loan receiving the round-up funds?

  • Education Resources > Help Center > Saving FAQs > Simply Save

Worried about what will happen with Simply Save if you close your account? Don’t be! Learn more.

What’s included with my identity theft protection and credit monitoring?

  • Education Resources > Help Center > General Banking FAQs > Preferred Perks Checking

Get a closer look at your Preferred Perks Checking benefits, ranging from theft resolution services to monthly credit scores to dark web monitoring.

Where can I see my debit card rewards?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

See your debit card rewards activity in seconds by signing in to your uChoose Rewards® account!

How do I search for a transaction in mobile banking?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Wondering how to search for a specific transaction in mobile banking? It’s simple! Learn more about how you can easily search within our mobile app.

What will happen to my round-up transfer if I return an item purchased with my debit card?

  • Education Resources > Help Center > Saving FAQs > Simply Save

Wondering what happens to round-up transfers when you return items you purchased? You’re in the right place! Learn more.

Am I able to expedite a payment with online bill pay?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering if you’re able to expedite a payment with online bill pay? Great news – you can! Learn more.

What payment types are accepted with merchant services?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Wondering what payment types are accepted with our merchant services? Great question! Learn more.

How do I change my username or password?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Need to update your username or password? We’ve got you covered!

When are bill payments deducted?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

If you’re curious about when bill payments are deducted in online and mobile banking, we can provide more information!