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What do I need to know about home appraisals?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to learn more about home appraisals? Look no further!

What do I need to do when switching my home insurance to a different company?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Curious about switching your home insurance to a different company? We can assist! Learn more.

Can I apply for a home loan without a Social Security number (SSN)?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

If you’re new to the U.S., you may use an Individual Taxpayer Identification Number (ITIN) to complete a mortgage application with us. Learn how!

How is my mortgage escrow payment calculated?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to know how your mortgage escrow payment is calculated? You’re in the right place! Learn more.

How do I use mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how to use mobile wallet? We’ve got you! Learn more about how mobile wallet transactions may be used in stores, within apps or on the web.

How do I determine how much equity I have in my home?

  • Education Resources > Help Center > Loan FAQs > Home Equity Loans

Want a quick and easy way to determine the equity in your home? Look no further! Learn more.

How secure is mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how secure mobile wallet is? Put your mind at ease! Each transaction is securely encrypted and requires one of multiple methods of identification.

How do I use Zelle® QR code?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re wondering how to use a Zelle® QR code to help ensure you send money to the right person, Gate City Bank offers a handful of helpful steps.

Why was I prompted to provide a one-time passcode?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, we care about your security, which is why we may ask you to provide a one-time passcode from time to time.

What if I want to send money to someone whose financial institution doesn’t offer Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re looking to send money to someone whose bank is outside of the Zelle® network, we’ve got you covered!