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Can I apply for a home loan without a Social Security number (SSN)?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

If you’re new to the U.S., you may use an Individual Taxpayer Identification Number (ITIN) to complete a mortgage application with us. Learn how!

What should I do with my refund check from my canceled homeowner’s insurance policy?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

If you receive a refund check from your canceled homeowner’s insurance policy, there are a few simple steps you can follow.

What do I need to know about home appraisals?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to learn more about home appraisals? Look no further!

How is my mortgage escrow payment calculated?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to know how your mortgage escrow payment is calculated? You’re in the right place! Learn more.

What do I need to do when switching my home insurance to a different company?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Curious about switching your home insurance to a different company? We can assist! Learn more.

How do I use mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how to use mobile wallet? We’ve got you! Learn more about how mobile wallet transactions may be used in stores, within apps or on the web.

How secure is mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how secure mobile wallet is? Put your mind at ease! Each transaction is securely encrypted and requires one of multiple methods of identification.

Why is my check not depositing with the mobile app?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

Wondering why your check won’t deposit with our mobile app? We can shed some light! Learn more.

How do I use Zelle® QR code?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re wondering how to use a Zelle® QR code to help ensure you send money to the right person, Gate City Bank offers a handful of helpful steps.

What if I get an error message when enrolling in Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you receive an error message while trying to enroll an email address or U.S. mobile number with Zelle®, we’ll help guide you forward with easy next steps.