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How much history is available for my accounts?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Whether it’s for checking, savings or CDs, we make it easy to look back at months of account history.

What is a shortage in my escrow account?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to know what an escrow shortage is? We can help! Learn more.

How can I avoid phishing scams?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Discover several ways to prevent phishing scams – from not responding to suspicious emails and phone calls to safeguarding your financial information and more.

What should I do if a payment did not reach my payee?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what to do if a payment doesn’t reach your payee? We can help! Learn more.

Where is my account info in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Locate your account information in seconds by following a few simple steps in online banking or the mobile app.

How do I reorder my accounts?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Easily reorder your list of accounts in online banking by following a few simple steps.

  What if my online banking is locked?  

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Locked out of your online banking account? Not to worry! We’ve made resetting your username or password a breeze.

What is an eBill?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what an eBill is? We can shed some light! Learn more.

Does Gate City Bank know my password?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering if we know your password? We actually don’t! But we can help reset it if it’s ever forgotten. Learn more about how your security is paramount to us.

What are the benefits of opening a U.S. bank account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

More convenience. More security. More peace of mind. Come explore the advantages of opening a local bank account near you!