I believe I have been a victim of a scam. Who should I contact?

We make preventing fraud incredibly easy with innovative debit card controls that help you monitor your accounts anytime, anywhere through online and mobile banking. Easily enroll to set up account alerts, review recent transactions and more – all from your computer or our mobile app.

Fraud text alerts are a convenient way to receive detailed notifications if we ever detect suspicious activity on your Gate City Bank debit card. All you need to do is respond to the text message with a “YES” or “NO” to validate or not validate the transaction in question. (Responses are not case-sensitive.)

To receive fraud text alerts, make sure your mobile number is updated in online banking by navigating to “Tools,” then selecting “Settings” and “Contact.” If you’re using the mobile app, tap “More” at the bottom of your screen, then choose “Settings” and “Contact Information.”

If we have your current mobile number on file and we detect suspicious activity on your debit card, you’ll automatically receive a text message. If you reply “STOP,” you’ll no longer receive text messages and will instead be notified of fraud alerts via phone, email or letters in the mail. (Text responses are not case-sensitive.)

To update your mobile number in online banking, navigate to “Tools,” then click “Settings” and “Contact.” If you’re using the mobile app, tap your profile icon at the top-right corner of your screen, then choose “Settings” and “Contact Information.”

A phishing scam occurs when a criminal pretends to be a trusted source to trick you into revealing sensitive information, like passwords or account numbers. These scams are typically carried out through misleading emails or phone calls.

If you believe that you’ve become the target of a phishing scam, don’t respond! Instead, contact us immediately to report it. But if you’ve accidentally provided your confidential information, please still reach out so we may assist you further. Rest assured, you won’t be held subject if the situation is reported quickly and other conditions are met.

Important note: To protect your personal and financial information, we suggest that you never share the following details (which we will never ask for):

• Debit card information
• Personal identification number (PIN)
• Account numbers
• User IDs and passwords

Online identity protection has to do with following best practices while you’re banking online, shopping or just surfing the internet. We’re happy to offer overall security assistance with a host of helpful tips and resources!