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How do I get started with text banking?

  • Financial Education > Help Center > Mobile Services FAQs > Text Banking

If you’re looking to get set up with text banking, you’re in the right place! Learn more.

I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

  • Financial Education > Help Center > Mobile Services FAQs > Zelle

You shouldn’t use Zelle® to send money to someone you don’t know. Learn more!

How do I unlock my debit card?

  • Financial Education > Help Center > Debit Card FAQs > Debit Card Controls

Need to unlock your debit card? We can help! Follow the link to learn how you can unlock your card in as little as a couple of minutes.

What is a mutual bank?

  • Financial Education > Help Center > General Banking FAQs > General Banking

Gate City Bank is proud to be a mutual bank that doesn’t report to shareholders, but instead puts communities first. Learn more about how our mutual-bank status makes us special!

I’m hesitant about banking online – can other people see my account information?

  • Financial Education > Help Center > Security and Fraud FAQs > Security

How secure is our online banking? We’ll answer your question with another question: Have you heard of Fort Knox? Learn more!

How do I change my address?

  • Financial Education > Help Center > General Banking FAQs > General Banking

Need to change your address? We make it easy! Whether you’re using a mobile device or computer, we’ve got you covered. Learn more.

What will my interest rates be for a personal loan?

  • Financial Education > Help Center > Loan FAQs > Personal Loans

Wondering what interest rates are for a personal loan? You’re in the right place! Learn more.

How many users can be set up for my business in business online banking?

  • Financial Education > Help Center > Business FAQs > Business Banking

Wondering how many online banking users you can sign up for your business? We’ve got you covered!

Where can I earn debit card reward points?

  • Financial Education > Help Center > Debit Card FAQs > Debit Card Rewards

Wondering where you can earn debit card reward points? Good news! You can earn them pretty much anywhere. Learn more!

Is the interest paid on a home equity loan tax-deductible?

  • Financial Education > Help Center > Loan FAQs > Home Equity Loans

Wondering if your home equity loan interest is tax-deductible? Learn more!