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Our Mortgage Rate Relief Program is back! For a limited time, eligible homebuyers may qualify for rates up to 1.5% lower than current market rates. Learn how >

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How do I transfer money?

  • Education Resources > Help Center > Online Services FAQs > Transfers

Transfer money to another account in one of two easy ways! Just follow a few basic steps.

What are the image guidelines for My Card Creation?

  • Education Resources > Help Center > Debit Card FAQs

Wondering what the image guidelines are for My Card Creation? You’re in the right place! Learn more.

What is an eBill?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what an eBill is? We can shed some light! Learn more.

Are there any prepayment penalties?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

There are absolutely no prepayment penalties on any of our personal loans or lines of credit! Learn more.

What if I want to send money to someone whose financial institution doesn’t offer Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re looking to send money to someone whose bank is outside of the Zelle® network, we’ve got you covered!

How many users can be set up for my business in business online banking?

  • Education Resources > Help Center > Business FAQs > Business Banking

Wondering how many online banking users you can sign up for your business? We’ve got you covered!

How can I protect myself when using email?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Looking to better protect yourself when using email? You’re in the right place! Learn more.

Can I set up Simply Save to fund an account if I am not the owner?

  • Education Resources > Help Center > Saving FAQs > Simply Save

lf you’re wondering if you can set up Simply Save to fund another person’s account, the answer is yes! Learn the details.

What if I can’t pay my shortage?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Worried you can’t pay your shortage? Don’t worry just yet! Learn more.

How can I apply for a position at Gate City Bank?

  • Education Resources > Help Center > Careers > Applying

Want to apply for a position with us? That’s great! Learn more.

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