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How will I know when a new online statement or notice is available?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

Wondering how you’ll know when a new online statement or notice is available? You’re in the right place! Learn more.

Can I schedule one-time or recurring transfers?

  • Education Resources > Help Center > Online Services FAQs > Transfers

Scheduling one-time and recurring transfers with our online and mobile banking is simple. We’ve outlined some basic steps for your convenience.

How do I shop with points at Amazon.com?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

It’s easy! See how to redeem your debit card reward points anytime to pay for eligible purchases at Amazon.com.

Can I cancel a pending bill payment?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

If you’re wondering if you can cancel a pending bill payment in online bill pay, we can help!

How do I add or remove accounts in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

If you’re looking to add, remove or hide accounts in online banking, we’re happy to provide you with some helpful guidance.

How do I use Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

Want to learn how to use Zelle®? You’re in the right place! Learn more.

What tools are available at the bank to help me prevent fraud?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Looking for tools to help prevent fraud? We’ve got you covered! Learn more.

What is encryption and what does it do to keep my information secure?

  • Education Resources > Help Center > Security and Fraud FAQs > Security

Pop quiz! How does Gate City Bank use encryption to keep your information secure? Check the answer.

How is my mortgage escrow payment calculated?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to know how your mortgage escrow payment is calculated? You’re in the right place! Learn more.

Can I choose to round up more?

  • Education Resources > Help Center > Saving FAQs > Simply Save

Wondering if you can round up more with Simply Save? We can help shed some light.