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Does business online banking include any personal information for login?

  • Education Resources > Help Center > Business FAQs > Business Banking

Wondering if business online banking includes any personal information for login? We can help!

Two-factor Authentication (2FA)

  • Education Resources > Glossary

An extra layer of protection beyond a username and password that involves a second step in verifying your identity, such as through a text message with a temporary passcode, or a biometric factor like a fingerprint or facial scan.

Am I required to have flood insurance?

  • Insurance Services > Education > Flood Insurance FAQs

Wondering if you’re required to have flood insurance? We can shed some light! Learn more.

Which checks can’t be deposited?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

For clarity on which checks can’t be deposited in our mobile app, we’ve provided a helpful list to reference.

How do I update my email for mobile deposit alerts?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

Learn how to update your email address for mobile deposit alerts in seconds using online and mobile banking.

I used my debit card at a merchant and it requested my personal identification number (PIN). Is this required?

  • Education Resources > Help Center > Debit Card FAQs

Questioning if your personal identification number (PIN) is required when making a purchase? You’re in the right place! Learn more.

What does loan-to-value mean?

  • Education Resources > Help Center > Loan FAQs > Home Equity Loans

Do you know what loan-to-value (LTV) means? Find out here!

How can I prevent overdraft fees?

  • Education Resources > Help Center > General Banking FAQs > Overdrafts

Want to learn more about how you can prevent overdraft fees? We’ve got you!

What should I do if I sent a payment to the wrong payee/recipient?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what to do if you sent a payment to the wrong payee? It happens! We can help.

How do I use Zelle® QR code?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re wondering how to use a Zelle® QR code to help ensure you send money to the right person, Gate City Bank offers a handful of helpful steps.