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What is deposit insurance?

  • Education Resources > Help Center > General Banking FAQs > General Banking

The Federal Deposit Insurance Corporation (FDIC) exists to protect your FDIC-insured deposits. Learn more about how it’s attained and calculated!

How do I dispute a transaction?

  • Education Resources > Help Center > General Banking FAQs > General Banking

If you ever need to dispute a debit card or ATM transaction, you can rest easy knowing we’re right by your side.

How do I find my account information on a check?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Need to find and distinguish your account information on a paper check? We’ve got you! Learn more.

  What if my online banking is locked?  

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Locked out of your online banking account? Not to worry! We’ve made resetting your username or password a breeze.

How can I check on my job application status?

  • Education Resources > Help Center > Careers > Applying

Want to check your job application status? No sweat!

What merchant services are available?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Wondering what merchant services are available through Gate City Bank? You’re in the right place! Learn more.

What do I need to open a checking or savings account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

Are you up to speed on what you’ll need to open a checking or savings account with us? Let’s do a quick check!

Should I contact my agent or carrier first?

  • Insurance Services > Education > Filing a Claim FAQs

To officially begin the claims process, you'll typically need to report the claim directly to your insurance carrier. They handle the claims process from start to finish, including investigation, coverage determination and settlement.

How can I “Pay With Points” using my debit card rewards?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Learn how you can use your points to pay for purchases with PayPay®, Amazon.com and even select gas stations near you.

Is support available for merchant services?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Want to know what support is available with our merchant services? Learn more!