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What is the difference between current balance and available balance?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering what the difference is between current balance and available balance? We have the answer! Learn more.

Is the Gate City Bank mobile app secure?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Wondering if our mobile app is secure? Great news! Learn more about how our app uses multiple methods to guard against malicious access to your account information.

Which checks can’t be deposited?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

For clarity on which checks can’t be deposited in our mobile app, we’ve provided a helpful list to reference.

Can I pay my loan online?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering if you can pay your loan online? We can help with that! Learn more.

How do I change my username or password?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Need to update your username or password? We’ve got you covered!

What is a mortgage escrow account?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to know what a mortgage escrow account is? We’ve got you! Learn more.

How does the mobile app work?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Wondering how our mobile app works? It’s very user-friendly! Once you download it from your mobile device’s app store and log in, learn more about the benefits you can enjoy.

What happens if I don’t have enough money in my checking account to cover a bill?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what happens if you don’t have enough money in your checking account to cover a bill? Learn more.

Why did I receive an account access restricted message when attempting to log in?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering why you received an account access restricted message when attempting to log in? We’re here to support you! Learn more.

Can I have both online and paper statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

Wondering if you can have both online and paper statements and notices? We can shed some light! Learn more.