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What does flood insurance cover?

  • Insurance Services > Education > Flood Insurance FAQs

Easily learn more about what is covered under flood insurance!

How do I report a missing debit card?

  • Education Resources > Help Center > Debit Card FAQs

Learn how to report your debit card as lost or stolen by taking a few easy steps in online and mobile banking.

Does business online banking include any personal information for login?

  • Education Resources > Help Center > Business FAQs > Business Banking

Wondering if business online banking includes any personal information for login? We can help!

Who will train business customers for remote deposit capture?

  • Education Resources > Help Center > Business FAQs > Remote Deposit Capture

Is your business interested in accessing training for remote deposit capture? We’ve got you covered! Learn more.

Which is a better option for me – a home equity loan or home equity line of credit?

  • Education Resources > Help Center > Loan FAQs > Home Equity Loans

Trying to decide between a home equity loan and home equity line of credit? You’re not alone! We’ll help discover the right option for you. Learn more.

What is a mutual bank?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Gate City Bank is proud to be a mutual bank that doesn’t report to shareholders, but instead puts communities first. Learn more about how our mutual-bank status makes us special!

What file formats are available for downloading transactions in business online banking?

  • Education Resources > Help Center > Business FAQs > Business Banking

Wondering what file formats are available for downloading transactions in business online banking? You’re in luck!

How do I transfer funds to a different bank?

  • Education Resources > Help Center > Online Services FAQs > Transfers

If you need to transfer funds to another financial institution, we offer a couple of easy ways to do so.

When will I be able to redeem my debit card reward points?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Wondering when you’ll be able to redeem your debit card reward points? Wonder no more! Learn more about how you can view your points activity in your uChoose Rewards® account.

Two-factor Authentication (2FA)

  • Education Resources > Glossary

An extra layer of protection beyond a username and password that involves a second step in verifying your identity, such as through a text message with a temporary passcode, or a biometric factor like a fingerprint or facial scan.