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What do I do if I suspect phishing?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

If you suspect a phishing attempt, contact us immediately! Also, learn how you can safeguard your personal and financial information by never sharing certain details.

Where can I use my Gate City Bank Tap and Pay debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering where you can use your Tap and Pay debit card? As it turns out, there are multiple places! Learn more.

What is escrow analysis?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Wondering what an escrow analysis is? We’ve got you covered! Learn more.

Does my child need an ID to open a savings account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

Wondering if your child needs an ID to open a savings account? Wonder no more! We can shed some light.

Can I reverse or cancel a payment?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re looking to cancel a Zelle® payment, there are some important factors to consider.

How do I stop a recurring transaction?

  • Education Resources > Help Center > General Banking FAQs > General Banking

Learn how to stop a recurring transaction using online or mobile banking, or contact us directly for assistance.

Where can I find a free ATM near me?

  • Education Resources > Help Center > Debit Card FAQs

It’s easy! Use our handy ATM locators, and enjoy free access at over 85,000 MoneyPass® and Allpoint® ATMs nationwide.

How do I add or remove a debit card in my online banking and mobile app?

  • Education Resources > Help Center > Debit Card FAQs

Easily learn how a debit card is added to or removed from your online and mobile banking!

How can I view pending bill payments?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Easily view your pending bill payments in online and mobile banking in just a couple of steps.

When are round-up funds deposited?

  • Education Resources > Help Center > Saving FAQs > Simply Save

Need to know when Simply Save round-up funds are deposited? We can help! Learn more.