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Does Zelle® offer purchase protection?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

Your financial security and peace of mind are important to us. We are committed to helping you feel secure with every transaction.

Can I make my tax and insurance payments myself?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Interested in making your home taxes and insurance payments yourself? Learn your options!

Will I incur a charge or penalty in the event of a mortgage escrow account shortage?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Wondering if a mortgage escrow account shortage comes with a penalty? We’ve got good news for you! Learn more.

How do I change the personal identification number (PIN) for my debit card?

  • Education Resources > Help Center > Debit Card FAQs

Looking to change the personal identification number (PIN) for your Gate City Bank debit card? We’ve got you covered! Learn more.

What are the password requirements for debit card rewards?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Wondering about what the password requirements are for debit card rewards? You’re in the right place! Learn more about the easy guidelines you can follow, such as including eight or more characters in your password.

When will the mobile deposit be posted to my account?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

Wondering when a mobile deposit will be posted to your account? We have an answer for that! Learn more.

What is the cost to order checks?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

Want to know how much it costs to order checks? You’re in the right place! Learn more.

How does mobile wallet work?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how mobile wallet works? It’s easy! Learn more about how it uses contactless technology that allows your phone to complete transactions through nearby payment terminals.

Where is the message center?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Looking for the message center in our mobile app? We can help!

How do I delete my online banking account?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Deleting your online banking account can be completed in no time. Simply call us, message us or visit one of our locations!