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How do I use mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how to use mobile wallet? We’ve got you! Learn more about how mobile wallet transactions may be used in stores, within apps or on the web.

How do I shop with points at Amazon.com?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

It’s easy! See how to redeem your debit card reward points anytime to pay for eligible purchases at Amazon.com.

Can I cancel a pending bill payment?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

If you’re wondering if you can cancel a pending bill payment in online bill pay, we can help!

How do I use Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

Want to learn how to use Zelle®? You’re in the right place! Learn more.

What tools are available at the bank to help me prevent fraud?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Looking for tools to help prevent fraud? We’ve got you covered! Learn more.

What is encryption and what does it do to keep my information secure?

  • Education Resources > Help Center > Security and Fraud FAQs > Security

Pop quiz! How does Gate City Bank use encryption to keep your information secure? Check the answer.

How is my mortgage escrow payment calculated?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to know how your mortgage escrow payment is calculated? You’re in the right place! Learn more.

Is an account number required when adding a new payee?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering if an account number is required when adding a new payee? It is! And for a good reason. Learn more.

How long can I see online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

If you’re wondering how long you’ll have access to online statements and notices, we can shed some light!

Do I need a co-borrower to get a loan?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Wondering if you need a co-borrower to get a personal loan? It depends on a couple of factors. Learn more!