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Why is my check not depositing with the mobile app?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

Wondering why your check won’t deposit with our mobile app? We can shed some light! Learn more.

How do I determine how much equity I have in my home?

  • Education Resources > Help Center > Loan FAQs > Home Equity Loans

Want a quick and easy way to determine the equity in your home? Look no further! Learn more.

How secure is mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how secure mobile wallet is? Put your mind at ease! Each transaction is securely encrypted and requires one of multiple methods of identification.

How do I use Zelle® QR code?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re wondering how to use a Zelle® QR code to help ensure you send money to the right person, Gate City Bank offers a handful of helpful steps.

Why was I prompted to provide a one-time passcode?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, we care about your security, which is why we may ask you to provide a one-time passcode from time to time.

What if I want to send money to someone whose financial institution doesn’t offer Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re looking to send money to someone whose bank is outside of the Zelle® network, we’ve got you covered!

What if I get an error message when enrolling in Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you receive an error message while trying to enroll an email address or U.S. mobile number with Zelle®, we’ll help guide you forward with easy next steps.

How do I sign up for online bill pay?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Ready to sign up for online bill pay? We can help with easy next steps!

Calculators

  • Education Resources

Whether you’re calculating loan payments for a new vehicle, estimating closing costs for your first home or anything in between, our various financial calculators will help guide your decision making.

Can I opt out of online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

If you’re looking to change your settings for online statements and notices, we’ve got you covered with a couple of helpful options.