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When are bill payments deducted?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

If you’re curious about when bill payments are deducted in online and mobile banking, we can provide more information!

Why was I prompted to provide a one-time passcode?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, we care about your security, which is why we may ask you to provide a one-time passcode from time to time.

How do I order a debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering how to order your Gate City Bank debit card? It only takes a few steps!

What is the IRA contribution deadline?

  • Education Resources > Help Center > Saving FAQs > IRAs

If you want to meet your IRA contribution deadline for the previous year, learn more about how you generally have until the tax filing cutoff.

What is Snapshot?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Did you know that you can quickly see your account balances without logging in to our mobile app? Learn more about how to enable our handy Snapshot tool!

Do I need a Social Security number (SSN) to open a checking account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

At Gate City Bank, we accept multiple ID types, including visa, passport and Individual Taxpayer Identification Number (ITIN).

Can I complete a personal loan application over the phone or online?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Did you know that there are multiple ways to apply for a personal loan with us? We make it easy! Learn more.

How do I enroll in and use Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

Interested in sending, requesting and receiving money with Zelle®? We’ll walk you through the enrolling process and share other helpful next steps!

How do account alerts work?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Account alerts are a convenient way to stay updated with your account activity. Learn more about how to set them up!

How do I edit debit card alerts?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Controls

Easily learn how to customize your debit card alerts in just a few simple steps!