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What is a pending transaction?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering what a pending transaction is? We can shed some light! Learn more.

What school designs are available for the My School Spirit debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering what school designs are available for the My School Spirit debit card? There are many to choose from! Learn more.

Do I need a Social Security number (SSN) to open a checking account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

At Gate City Bank, we accept multiple ID types, including visa, passport and Individual Taxpayer Identification Number (ITIN).

When will I receive my custom debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering when your custom debit card will arrive? Depending on the order, you could receive it instantly! Learn more.

What are the image guidelines for My Card Creation?

  • Education Resources > Help Center > Debit Card FAQs

Wondering what the image guidelines are for My Card Creation? You’re in the right place! Learn more.

How do I order a debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering how to order your Gate City Bank debit card? It only takes a few steps!

How do I report a missing debit card?

  • Education Resources > Help Center > Debit Card FAQs

Learn how to report your debit card as lost or stolen by taking a few easy steps in online and mobile banking.

How do I pay off my loan?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Looking to pay off your loan? We’re here to assist with a few helpful options!

Can I complete a personal loan application over the phone or online?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Did you know that there are multiple ways to apply for a personal loan with us? We make it easy! Learn more.

Do I need a co-borrower to get a loan?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Wondering if you need a co-borrower to get a personal loan? It depends on a couple of factors. Learn more!