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Do I need a Social Security number (SSN) to open a checking account?

  • Education Resources > Help Center > General Banking FAQs > Checking and Savings Accounts

At Gate City Bank, we accept multiple ID types, including visa, passport and Individual Taxpayer Identification Number (ITIN).

Why was I prompted to provide a one-time passcode?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, we care about your security, which is why we may ask you to provide a one-time passcode from time to time.

Can I opt out of online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

If you’re looking to change your settings for online statements and notices, we’ve got you covered with a couple of helpful options.

Is an account number required when adding a new payee?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering if an account number is required when adding a new payee? It is! And for a good reason. Learn more.

What is encryption and what does it do to keep my information secure?

  • Education Resources > Help Center > Security and Fraud FAQs > Security

Pop quiz! How does Gate City Bank use encryption to keep your information secure? Check the answer.

How do I sign up for online bill pay?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Ready to sign up for online bill pay? We can help with easy next steps!

What are online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

Discover how online statements and notices are a secure, convenient and practical way to view your financial activity.

Mutual Bank

  • Education Resources > Glossary

We’re proud to be a mutual bank that puts customers and communities first! Check out the official definition of a mutual bank and learn why it sets us apart from other financial institutions.

How can I apply for a position at Gate City Bank?

  • Education Resources > Help Center > Careers > Applying

Want to apply for a position with us? That’s great! Learn more.

Okay, I’m ready! How do I open a business account?

  • Education Resources > Help Center > Business FAQs > Business Banking

Whether it’s savings, checking or a certificate of deposit (CD), we make opening a business account incredibly easy. Simply visit with one of our treasury management consultants to secure the option that works best for you, or stop by one of our convenient locations to get started!