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I’m hesitant about banking online – can other people see my account information?

  • Education Resources > Help Center > Security and Fraud FAQs > Security

How secure is our online banking? We’ll answer your question with another question: Have you heard of Fort Knox? Learn more!

When are bill payments deducted?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

If you’re curious about when bill payments are deducted in online and mobile banking, we can provide more information!

How current is my information in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, you can rest assured that your activity and information is updated within minutes. Learn more!

Can Simply Save cause me to overdraft on my account?

  • Education Resources > Help Center > Saving FAQs > Simply Save

Concerned that Simply Save will cause you to overdraft on your account? Good news: It won’t! Learn more.

How can I view pending bill payments?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Easily view your pending bill payments in online and mobile banking in just a couple of steps.

Is there a charge for online bill pay?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering if there’s a charge for online bill pay? There sure isn’t! Learn more.

When are bill payments deducted?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering when electronic fund transfers are sent to your payee versus checks? Learn more.

If I do not want my surplus refunded, can I keep it in my mortgage escrow account?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Unfortunately, you’re not able to keep your surplus in your mortgage escrow account. We’re happy to explain further. Learn more.

Which accounts automatically refund ATM fees?

  • Education Resources > Help Center > Debit Card FAQs

Wondering which Gate City Bank accounts automatically refund ATM fees? You’re going to love the answer! Learn more.

What will my interest rates be for a personal loan?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Wondering what interest rates are for a personal loan? You’re in the right place! Learn more.