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How do I sign up for fraud text alerts?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

To receive fraud text alerts, simply make sure your mobile number is updated in online banking.

Mutual Bank

  • Education Resources > Glossary

We’re proud to be a mutual bank that puts customers and communities first! Check out the official definition of a mutual bank and learn why it sets us apart from other financial institutions.

How do I change the personal identification number (PIN) for my debit card?

  • Education Resources > Help Center > Debit Card FAQs

Looking to change the personal identification number (PIN) for your Gate City Bank debit card? We’ve got you covered! Learn more.

How do I add or remove a debit card in my online banking and mobile app?

  • Education Resources > Help Center > Debit Card FAQs

Easily learn how a debit card is added to or removed from your online and mobile banking!

Where can I find a free ATM near me?

  • Education Resources > Help Center > Debit Card FAQs

It’s easy! Use our handy ATM locators, and enjoy free access at over 85,000 MoneyPass® and Allpoint® ATMs nationwide.

How can I check my personal loan application status?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Would you like to check the status of your personal loan application? We’ve got you covered! Learn more.

What will my interest rates be for a personal loan?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Wondering what interest rates are for a personal loan? You’re in the right place! Learn more.

Can I apply for a home loan without a Social Security number (SSN)?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

If you’re new to the U.S., you may use an Individual Taxpayer Identification Number (ITIN) to complete a mortgage application with us. Learn how!

Will I incur a charge or penalty in the event of a mortgage escrow account shortage?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Wondering if a mortgage escrow account shortage comes with a penalty? We’ve got good news for you! Learn more.

What should I do with my refund check from my canceled homeowner’s insurance policy?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

If you receive a refund check from your canceled homeowner’s insurance policy, there are a few simple steps you can follow.