a smiling woman uses her phone to learn about Gate City Bank’s enhanced digital experience for personal and business banking

Updated Online and Mobile Banking – September 24!

As part of our commitment to delivering the best online and mobile banking experience for our customers, we’re here to help you prepare.

Guiding You Forward.

Rest assured that we’re here to help you navigate this transition step by step. Let’s get started by updating you on the latest and greatest in terms of:

Service Interruptions

Stay up-to-date on expected (and only temporary) service disruptions.

How to Prepare

Know what steps you can take to optimize your online and mobile experience.

Accessing Your Account

Follow some basic steps to access your online and mobile banking account.

Great Features

Enjoy a range of features with your updated online and mobile banking.

Service Interruptions – Starting September 18.

As we prepare to launch our updated online and mobile banking, some services will be temporarily interrupted. Everything will be back up and running starting September 24:

  • Online banking registration: Signing up for a new online and mobile banking account will be temporarily unavailable starting September 18.
  • Transfers: Setting up new scheduled and recurring transfers will be temporarily unavailable starting September 18. (Immediate transfers will be available.)
  • Bill Pay & Zelle®: Online bill pay and Zelle® will be temporarily unavailable starting September 22.

How to Prepare.

When your account switches to the updated online and mobile banking starting September 24th, some feature selections in your old account will need to be reset in your updated account such as:

  • Account alerts: If you currently use account alerts (such as receiving a text or email when there is a deposit in your account or when your balance is low) you will need to reset your selection when your online and mobile banking account updates.
  • External transfers: If you currently transfer money between your Gate City Bank account and accounts at other financial institutions, you will need to relink these accounts with the update.
  • Mobile app: If you currently utilize the mobile app, you will need to download the latest version of the Gate City Bank mobile app, depending on your phone settings, starting September 24.

Accessing Your Account.

After the online and mobile banking updates, the first time you log in you will be asked to set up a new password and verify your identity. Follow the prompts to gain access to your updated online and mobile banking account.

  • When you log in for the first time on your computer or phone, please use your existing username. If you can’t remember it, simply click the ‘Forgot Username or Password’ link and follow the forgot username quick steps to receive a reminder. 

Great Features.

Your updated online and mobile banking experience offers a range of features including:

  • Debit card management

    Easily manage your debit card by setting spending limits, reporting your card as lost or stolen, freezing your card and more.

  • Account alerts

    Turn on account alerts to stay informed about specific transactions and updates, as well as suspicious activity and low balances.

  • Bill pay

    Manage and schedule all your payments in one place, ensuring timely payments and reducing the risk of late fees.

  • Financial wellness

    See where you’re spending money from your Gate City Bank accounts. You can also add accounts from other financial institutions to get a full view of your finances.

  • Account nicknames

    Create and edit nicknames to help you easily identify and organize your Gate City Bank accounts.

Frequently Asked Questions:

Yes. The online and mobile banking experience may feel a little different, but it looks and functions very similar.

If you use external transfers to transfer money between your Gate City Bank account and accounts at other financial institutions, you will need to relink these accounts and set up new transfers. No action is required for transfers within Gate City Bank or payments made through bill pay or Zelle®.

Depending on your mobile device settings, you may need to download the latest version of our mobile app to access a number of enhanced features and benefits in online and mobile banking.

To locate Zelle® and bill pay in our updated mobile banking, navigate to “More” and select "Bill Pay/Zelle.”

Have Other Questions? We're Here to Help!

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Zelle and Gate City Bank logos
Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.